9.9 Representation and authority

A representative record shall identify:

representative and represented party;

right or scope of rights covered;

purpose and extent of authority;

authority source;

commencement and expiry;

contact and service arrangements;

any reservation or exclusion; and

evidence and quality status.

Representation for engagement, service, negotiation and legal decision-making shall be distinguished where the authority differs.

The existence of a representative shall not prevent direct communication with the represented party where direct communication is lawful and required, but communication shall follow the applicable authority and engagement arrangements.